Answers to frequently asked questions

Delivery and collection options

Can I choose a specific time of delivery for my order?
No that's unfortunately not possible. 

Who is in charge of the  delivery?
Delivery is done by DPD.

 When do I receive a track & trace code?
If the carrier has actually left for you, you will receive a confirmation email with the track and trace code so that you can follow it perfectly. 

 Are there hygienic measures around the delivery?
It goes without saying that the carriers adhere to the current corona measures.

Which countries do you deliver to?
All countries are indicated in the shipping policy, click here for more information. 

Delivery problems

What if I have received the wrong product?
That's not supposed to be, our apologies.  Please contact customerservice@covvers.com immediately and we will look for an appropriate solution. 

Where is my package? What should I do if I have not (yet) received my package?
Check the following:
1. The track & trace code of the parcel. You will find this in your last confirmation email.  Check via the link whether the delivery period has been postponed.
2. The delivery address you entered.  Also, check your zip code.
3. The mailpost.  If you have received a message from one of our delivery partners (DPD), it will indicate where your package is.
4. The delivery may take a little longer than normal in busy periods.  We will keep you informed of any delays via email.


Covvers is for those who appreciate an interior that is elegant and finely
crafted yet is relaxed and has the gift of feeling simple.

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